Meet the Team

Evaluator, CrossCheck Quality Assurance
Level: Associate
Reports To: Manager, CrossCheck Quality Assurance
Location: Field/Remote/Home Office – Preferred residence in the mid-Atlantic region
Classification: Full Time (average 40-50 hours per week)
Salary Range: $60,000 – $69,000 base salary with bonus opportunity
Benefits: Medical, Dental, Vision, Retirement, Office Expense Reimbursement
FLSA Status: Exempt

Job Summary:

The incumbent in this role will independently provide IHS services to IHS clients with a focus on quality assurance and compliance assessment work pertaining to, but not limited to higher education institutions, corporations, and healthcare systems:

• Represents IHS in conducting onsite quality assurance evaluations utilizing the IHS CrossCheck propriety technology at IHS client locations. These evaluations include but are not limited to: Full and Limited Service Cafes, Retail Foodservice, Patient Dining Services, Resident Dining Services, Coffee Bars, Micro Marts, Conference Centers, Fitness facilities and other onsite amenity spaces.
• Accountable for quality assurance inspections, execution and reporting reflecting the results of work performed by contracted service providers as well as self-operated departments, applying evaluation guidelines and instructions.
• Measuring and improving the accuracy and effectiveness of the CrossCheck evaluation processes, criteria, reporting and database management.
• Support all aspects of CrossCheck quality assurance department including, but not limited to: delivery, client scheduling, data, systems, program analysis, and service execution.
• Effectively communicates in a timely manner with consultants, peers and clients on deliverables, timelines and support, as needed.

Duties & Responsibilities:

• Working closely with IHS CrossCheck management, develop test areas and templates based on client needs and venue.
• Complete quality assurance evaluations for multiple clients utilizing the CrossCheck defined standards and procedures.
• Provide prescriptive commentary on all test areas that are below expectations to mitigate future quality compliance issues.
• Prepare and transmit quality assurance reports to clients and operators reflecting the work performed.
• Create evaluation calendars, accurately estimating time and resources required to complete each evaluation, organizing, and communicating information to key stakeholders.
• Assist Consultants and Principals on project work by conducting research and analysis as needed.
• Enter billable time and expenses using BillQuick Project Management and Accounting software per company standards.
• Attend regularly scheduled team meetings via web meeting or in person.
• Participate in ongoing employee engagement survey processes.
• Maintain an active Food Safety and Sanitation certification (ServSafe).
• Perform additional job duties as requested.

Qualifications:

• Bachelor’s Degree (B.A./B.S.), in Hospitality / Food & Beverage Management, Business or Culinary related disciplines or demonstrated management experience in hospitality-related positions.
• 5+ years of project management or foodservice operational management-related experience.
• Excellent verbal and written communication skills with the ability to communicate professionally with peers, clients, and operators.
• Must possess the ability to collaborate with senior-level personnel and provide leadership to stakeholders regarding best business practices and continuous improvement processes.
• Exceptional work ethic, self-motivation, positive attitude, and willingness to learn.
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Key Competencies:

• Ability to work independently under minimal supervision
• Proficient project management skills
• Analytical and financial aptitude
• Critical thinking and problem-solving skills
• Planning and organizing
• Influencing and leadership skills
• Collaborative approach with strong interpersonal skills
• Track record of initiative, integrity, and good judgment

Travel:

• Travel requirements: Average of 2 – 4 trips per month, based on client and IHS support demand.

Core Values (Commitment):

• Go the extra mile to transform a client’s vision from insight to impact.
• Challenge ourselves and our clients to find unconventional solutions.
• Do the right thing, always.
• Educate ourselves every day and educate our clients at every opportunity.
• Treat everyone with respect and dignity.
• Embrace diversity in all its forms.

Effective Date: 10-1-2022