Quantifying Quality & Inspiring Transformation

At CrossCheck, we measure what matters to ensure your dining and hospitality services meet the highest standards. Our comprehensive quality assurance and contract compliance program delivers real-time insights, actionable reporting, and expert guidance to help operators create exceptional guest experiences.

With CrossCheck, you get customized evaluations, data-driven insights, and strategic action plans that drive continuous improvement and operational excellence.

Why CrossCheck

CrossCheck exists to educate and inspire organizations and their people, enabling them to transform their onsite food and hospitality programs to create exceptional experiences that elevate their culture and mission.

The CrossCheck program brings your food and hospitality from ordinary to extraordinary – and keeps it there!

✔ Industry-Leading Quality Assurance & Compliance Program

✔ Custom Evaluations Aligned to Your Standards & Contract Requirements

✔ Real-Time Insights & Data-Driven Decision-Making

✔ Actionable Reports Delivered Within 48 Hours

✔ Tailored Coaching & Performance Improvement Strategies

What We Evaluate

Our subject matter experts evaluate key areas that impact service quality, guest satisfaction, and operational performance:

Customer Service & Engagement – Evaluate staff responsiveness, professionalism, and guest experience.
Marketing Effectiveness – Assess branding, promotions, and communication strategies.
Operational Consistency – Ensure standardized processes and adherence to quality expectations.
Administrative & Compliance Standards – Verify contract adherence and operational policies.
Food Quality & Presentation – Measure taste, consistency, and visual appeal.
Food Safety & Sanitation – Review compliance with ServSafe, HACCP, and FDA, regulations.
Facilities & Equipment Maintenance – Assess cleanliness, upkeep, and functionality.

CrossCheck delivers the insights you need to optimize performance across all service areas.

Our Comprehensive Service Tiers

We offer three levels of quality assurance support to match your organization’s unique needs:

Silver Tier

Offers full on-site evaluations and coaching,
reports and action plans – in addition to education and inspiration to reach your goals.

Gold Tier

Adds action plan
implementation, review, web
portal access, and expanded
dashboard analytics.

Platinum Tier

Adds re-evaluations of
low-scoring zones within
90 to 120 days and customized
coaching for continual improvement.

Real Results Measurable Impact

CAMPUS DINING

70% increased satisfaction

Student satisfaction at Stevens Institute of Technology saw a 70% increase, to the highest levels in campus dining program history, after implementing CrossCheck. CrossCheck evaluates key hospitality areas such as courtesy of staff, marketing, communications, and POS price accuracy.

HEALTHCARE PATIENT
& RETAIL DINING

90% compliance

Patient dining food temperature compliance at Mayo Clinic increased more than 35% over three years, from 66% to 90% compliance.
The impact on patient satisfaction Press Ganey “temperature of food” scores for the same period, 2018-2021, increased more than 5%.

CORPORATE CAFES
& CATERING

96% compliance

At Paychex, CrossCheck evaluations measured more than 100 areas on the front and back of the house. Scores over three year’s time increased from 88% to over 96% compliance. This attention to detail allows for more effective operations and peace of mind for the Paychex food service liaisons.

Finding CrossCheck was a godsend for us, as the CrossCheck program is extremely collaborative. We are very pleased with the path forward and are confident that the end result will be a win-win for all.

The CrossCheck QA process has given us the insight we needed for our onsite foodservice program. Our operators have become more responsive and our program continues to improve.

The CrossCheck program has been deployed to more than 60 foodservice venues across our enterprise. We are now seeing more consistent standards and improved service results from our food and nutrition provider.