COVID-19 monitoring programs
for the “new normal” demands
of onsite hospitality services

How are you validating safety in the COVID-19 era?

We have reinvented CrossCheck as an all-encompassing resource for ensuring safety and responding to the challenges that COVID-19 presents. CrossCheck now includes comprehensive Reopening Checklists and specific COVID-19 Test Areas for ongoing performance monitoring. We incorporate compliance of federal, state, and local regulations as well as your organization’s policies on service delivery and food station modifications.

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A message from cofounder Matt Mundok

Comprehensive COVID-19 initiatives

The IHS CrossCheck team has reviewed all relevant recommendations and regulations drafted by the CDC, NRA, and FDA to make CrossCheck QA your comprehensive resource. As always, CrossCheck is 100% customizable to monitor your specific goals and challenges of your hospitality program. New COVID-19-Specific Quality Assurance Test Areas validate if your operation is currently compliant with new standards—and if it will be able to stay compliant. In addition, we’ve expanded CrossCheck evaluation templates to monitor compliance in non-foodservice areas such as lobbies, conference rooms, fitness centers, and restrooms.

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The Evaluation Process

CrossCheck Reporting

First, the CrossCheck team shares real-time results with you and your operations team so you can immediately address the most pressing matters. Then, within 48 hours of completion of onsite assessments, we deliver full reports, summaries, and action plans for continuous improvement. This is possible because all evaluation criteria are synchronized securely across the team’s iPads and all scores, comments, and photographs are collected into a database.

Our Reports

Corporate Cafés
& Catering

Case Study

Healthcare Patient
& Retail Dining

Case Study

Campus Dining

Case Study

What Our Clients Say…


Finding IHS was a godsend for us, as the CrossCheck program is extremely collaborative. We are very pleased with the path forward and are confident that the end result will be a win-win for all.


The CrossCheck QA process has given us the insight we needed for our onsite foodservice program. Our operators have become more responsive and our program continues to improve.


The IHS CrossCheck program has been deployed to more than 60 foodservice venues across our enterprise. We are now seeing more consistent standards and improved service results from our food and nutrition provider.

Our Service Levels

All CrossCheck Tiers start with the full onsite evaluations, reports, and cure plans included in our Silver Tier. The Gold Tier adds action plan implementation, review and evaluation of progress, among other extras. The Platinum Tier adds another level by completing re-evaluations of low scoring zones within 90- to 120-day period and providing customized training sessions to facilitate continuous improvement.

Our Tiers

Silver, Gold & Platinum Tiered Services

Our Team

Decades of foodservice experience back up every CrossCheck assessment—to take your onsite hospitality program from ordinary to extraordinary.

Our Team

Contact Us

Lets talk! Call toll-free 866-859-4633

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