CrossCheck quantifies
food and hospitality service quality
…to inspire transformation

See how

Why us

CrossCheck exists
 to educate and inspire organizations and their people so they will transform their onsite food and hospitality programs to create exceptional experiences that elevate their culture or mission!

The CrossCheck program enables you to take your food and hospitality from ordinary to extraordinary – and keep it there!

What we do

We blend aspirations with real-time data, then stir in action plans and experienced coaching.

The CrossCheck Quality Assurance Program is transforming on-site hospitality services across the country. We call it a program because it involves four critical parts that will take your hospitality services from ordinary to extraordinary:

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What we do - Visioning


Confirming your hospitality program goals

What we do - Customized QA Assessment

Customized QA Assessment:

Observing your operations by our team of experts

What we do - Comprehensive Analysis

Comprehensive Analysis:

Providing quantitative data in a custom web app for improved business decision making

What we do - Coaching

Accountability Coaching:

Delivering prescriptive action planning and follow up to ensure continuous improvement

How we do it

Quality assurance is a critical tool for sustainable success. It considers today’s realities and inspires tomorrow’s goals. Our program helps your team document realities, see potential and reach success.

Select a service tier that’s right for you and your organization.

Whether you have a single operation or dozens across a campus or the country, we have a plan that’s right for you.

Silver Tier icon

Silver Tier

offers full on-site evaluations, reports and action plans.

Gold Tier icon

Gold Tier

adds action plan implementation, review, web portal access, and expanded dashboard analytics.

Platinum Tier icon

Platinum Tier

adds re-evaluations of low-scoring zones within 90 to 120 days and customized coaching for continual improvement.

What our clients say…


Finding IHS was a godsend for us, as the CrossCheck program is extremely collaborative. We are very pleased with the path forward and are confident that the end result will be a win-win for all.


The CrossCheck QA process has given us the insight we needed for our onsite foodservice program. Our operators have become more responsive and our program continues to improve.


The IHS CrossCheck program has been deployed to more than 60 foodservice venues across our enterprise. We are now seeing more consistent standards and improved service results from our food and nutrition provider.

Who we are

An insightful team devoted to extraordinary service

Decades of food and hospitality service experience back up every CrossCheck assessment. It takes collaboration among a team of experienced professionals — people who combine creative thinking, expertise and passion to deliver innovative solutions. That’s how we deliver truly exceptional results for our clients and their operational partners.

Meet the Team

    How to
    get started

    Schedule a complimentary virtual demo.


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