While food and service quality remain central to guest satisfaction, a comprehensive quality assurance strategy must extend far beyond taste and presentation. At CrossCheck, we provide structured, data-driven assessments that help organizations maintain compliance, enhance service quality, and drive continuous improvement in dining and hospitality operations.

The element of compliance is one of the most important tenets of quality assurance – and also one of the most overlooked. Whether managing a university dining hall or an office building café, food safety and sanitation standards are non-negotiables. Maintaining strict adherence to these standards not only protects the health and safety of guests, but also safeguards brand integrity and operational continuity.

What to Prepare For

Two of the most universally recognized sets of foodservice standards are ServSafe and Hazard Analysis & Critical Control Point (HACCP). CrossCheck is designed to highlight gaps in adherence with these standards, giving the operators the insight to make the necessary changes. Our field experts are ServSafe-certified professionals with the technical expertise to evaluate everything from food handling and temperature control to allergen management, storage protocols, and even employee hygiene/attire.

Compliance in the healthcare industry is especially important. CrossCheck can be customized to include all local, state, federal or agency standard operating procedures, including state audits and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) criteria. Our team’s evaluations come prior to official inspections to ensure your team is adhering to all regulations.

There’s one more type of compliance that health commissions don’t track: contract compliance. In many organizations, foodservice is outsourced to third-party providers—often without ongoing visibility into whether contract terms and performance expectations are being upheld.

That’s where CrossCheck comes in. We serve as an independent partner, holding vendors accountable for service-level agreements, budget adherence, and quality benchmarks. Whether it calls for corrective coaching or a complete renegotiation, we equip leadership with the data and strategy required to get the most out of their investments.

How We Help

Suppose we complete our assessments and we find that you’re falling short of ServSafe standards, for instance. We don’t leave you with the report and then disappear. At Crosscheck, we coach you and your team of operators with prescriptive action recommendations to correct deficiencies and improve performance, not only ensuring that your painpoints are mended, but that you’re proactive going forwards and ready to face any future evaluations. That’s what sets CrossCheck apart.

Our data-driven, structured assessments help organizations maintain compliance, enhance service quality, and drive continuous improvement in food and hospitality operations. Whether you operate in healthcare, education, corporate, or senior living environments, the CrossCheck QA Program offers the structure, transparency, and strategic support needed to ensure your food and hospitality services operate at their best.

To learn more about what goes into a CrossCheck assessment, click here.