In today’s world, where student expectations evolve by the semester and campus food service programs are expected to deliver more with less, maintaining consistent quality is no small feat. Yet for many institutions, the only performance feedback they receive comes in the form of student complaints—or worse, silence.

CrossCheck was created to change that.

Born out of our commitment to transparency and continuous improvement, CrossCheck is an independent quality assurance and contract compliance company that helps institutions measure what matters and act on it.

 

A New Standard for Accountability

We’ve seen what happens when a dining program lacks objective oversight. Expectations drift. Service fluctuates. Contracts go unchecked. As a result, the student experience quietly suffers until it’s too late to reverse the damage.

CrossCheck puts a stop to that drift. We bring a structured, third-party lens to your dining operation, evaluating more than 300 key indicators across service, food quality, sanitation, marketing, and operational readiness. Our assessments, utilizing our proprietary technology, go far beyond a checklist; they’re dynamic, detailed, and designed to guide action. They’re based on industry standards, regulatory requirements and customized to reflect your vision for your dining services program.

 

How it Works

Every CrossCheck engagement begins with a custom assessment plan, aligned to your specific goals, contract requirements, and operating model. We conduct unannounced, in-person evaluations, capturing detailed observations and photo documentation. Within 48 hours, you receive a full digital report that’s been scored, visualized, and prioritized.

Our team then walks through the results with you and your dining operator. We don’t just report—we coach. We help your teams understand the “why” behind each score, and support them in closing gaps quickly and sustainably.

Key Evaluation Areas

  • Food Quality & Temperature
  • Cleanliness & Sanitation
  • Customer Experience & Staff Engagement
  • Marketing & Merchandising
  • Administrative & Contractual Compliance

Tiers of Support

CrossCheck offers three service levels to match your goals and internal capacity:

  • Silver: Baseline audits and clear action planning
  • Gold: Dashboard access, ongoing trend reporting, and implementation check-ins
  • Platinum: Re-evaluations, leadership coaching, and strategic advising included

 

Our Partnerships

As a Centicor company, we have proprietary access to the expert advisory services of Innovative Hospitality Solutions and the data-powered strategic sourcing of Centicor Procurement Solutions. Combining CrossCheck’s quality assurance initiatives with the experience of our partners results in real, immediate impact.

We recently implemented CrossCheck alongside Innovative Hospitality Solution’s operational support at a mid-sized American university, resulting in a 70% increase in student satisfaction scores in one academic year. Our client made massive strides in both service recovery and culture shift. Dining managers started leading with clarity. Team members knew the expectations. Students felt seen and heard.

That’s the power of consistent, independent evaluation: it transforms operations from good intention to great execution.

 

Why it Matters

At CrossCheck, our mission is simple: to help organizations measure, improve, and sustain excellence in food and hospitality services.

We believe that what gets measured, gets improved. Through customized evaluations, data-driven insights, and strategic coaching, we empower organizations to:

  • Enhance guest experiences by ensuring consistency and quality in service delivery.
  • Maintain compliance with industry regulations, safety standards, and contract requirements.
  • Identify opportunities for improvement through unbiased, third-party assessments.
  • Implement long-term solutions that drive operational efficiency and financial sustainability.

With CrossCheck, organizations don’t just meet standards. They exceed them.