A Framework Built for Consistency, Quality, Compliance & Continuous Improvement

At CrossCheck Quality Assurance (QA), we provide more than evaluations—we deliver a comprehensive, actionable program designed to enhance service quality, validate contract compliance, and inspire lasting improvements.

Our proven four-step framework ensures every organization has the tools and guidance needed to optimize performance, exceed expectations, and deliver exceptional food and hospitality experiences.

The Four Core Components of the CrossCheck QA Program

Aligned Visioning

We begin by aligning with your organization’s mission, contract standards, and service expectations. During this phase, we:

  • Define specific evaluation criteria based on your business objectives.
  • Incorporate service-level agreements (SLAs), compliance standards, and cultural priorities.
  • Customize the assessment framework to reflect the unique goals and operating environment of your program.

Outcome: A clearly defined roadmap that ensures we’re evaluating what matters most to you.

Customized QA Assessment

Our certified experts conduct a thorough, unbiased on-site evaluation of your food and hospitality operations. Assessments cover all critical areas, including:

  • Food quality & safety
  • Guest experience & service execution
  • Branding & marketing visibility
  • Facilities & equipment conditions
  • Contractual and regulatory compliance

Using a combination of digital tools, live observations, and operational checklists, we identify opportunities and recognize performance strengths in real-time.

Outcome: A comprehensive, hands-on assessment tailored to your standards.

Competitive Analysis

After the assessment, we translate observations into quantifiable insights. Each evaluation includes:

  • A detailed digital report delivered within 48 hours
  • Photo documentation of key findings
  • Weighted scoring and trend comparisons
  • Dashboards to track historical and real-time performance

This data empowers your leadership team to make informed, strategic decisions that drive meaningful improvement.

Outcome: Clarity and confidence through data-driven insights.

Accountability Coaching

CrossCheck doesn’t stop at evaluation. We partner with your team to ensure that opportunities identified are acted on. Through one-on-one coaching and group strategy sessions, we:

  • Review reports and interpret findings together
  • Guide corrective action planning and implementation
  • Reassess low-performing areas (available in select tiers)
  • Support ongoing performance management and training

Outcome: A continuous improvement cycle built on accountability, follow-through, and measurable results.

Built for Operational Success

Whether you operate in healthcare, education, corporate, or senior living environments, the CrossCheck QA Program offers the structure, transparency, and strategic support needed to ensure your food and hospitality services operate at their best.

  • Customized to your contract and operational model

  • Delivered by ServSafe-certified, industry-seasoned experts

  • Designed to build trust between operators, leadership, and stakeholders

Ready to Activate Quality That Lasts?


Schedule a Consultation – Learn how the CrossCheck QA Program can elevate your standards and results.

Call us at 866-859-4633
Email us at info@ihsimpact.com