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Raising the Bar for Food & Hospitality Excellence
At CrossCheck , we believe that what gets measured gets improved. Our goal is to help organizations elevate their food and hospitality services through data-driven quality assessments, expert coaching, and continuous improvement strategies.
With a proven methodology and industry-leading expertise, we provide the insights and accountability organizations need to deliver exceptional guest experiences, maintain compliance, and optimize operations.
Why CrossCheck
✔ Industry Expertise – Decades of experience in food service, hospitality, and quality assurance.
✔ Data-Driven Insights – Comprehensive evaluations that go beyond traditional assessments to deliver measurable improvements.
✔ Actionable Solutions – We don’t just assess—we provide real-time feedback, coaching, and ongoing support.
✔ Customized Approach – Tailored service tiers that align with each organization’s unique needs.
From corporate dining and higher education to healthcare, senior living, and leisure, CrossCheck helps businesses achieve higher standards, stronger compliance, and improved guest satisfaction.
Our Commitment to Quality
The on-site CrossCheck assessment covers critical elements.
CrossCheck quantifies how food and hospitality service operations perform. CrossCheck onsite assessments provide you and your team the visibility, insight and accountability needed to ensure continual improvement of your food and hospitality programs. The assessments cover:
Hospitality & Service
Customer Experience
Staff Courtesy
Order Accuracy
Customer-Facing Technology
Staff Appearance
Catering Services
Quality & Performance
Freshness of Ingredients
Food Presentation
Marketing Effectiveness
Customer Communications
Wellness Initiatives
Consistency of Services
Safety & Sanitation
Food Safety (HACCP)
Cleanliness
Administrative Procedures
Operational Checklists
Food Handling Processes
Kitchen Records & Logs
Comprehensive Analysis
What gets measured, gets done.
Real-time preliminary assessment scores are provided to your immediately following the assessment. The CrossCheck team then delivers complete reports in a custom web app within 48 hours of completing the onsite visit. All stakeholders can attend our debrief meetings to thoroughly review the reports and discuss questions.
Deliverables
- Dashboard Report: Details each site visit and multiple-year trends
Enterprise Executive Summary Report: Provides recommendations
Operation Summary Report: Summarizes each venue’s performance
Scorecard Summary Report: Compares all categories by venue, side by side
Scorecard Executive Summary Report: Compares categories
Digital Photo Report: Shows best practices and areas for improvement
Accountability Coaching
1-on-1 coaching is the heart of our programs.
Our signature QA coaching sessions offer tremendous benefits to administrators and operators. This is our opportunity to educate and inspire your team to make the changes needed to reach extraordinary service. Together, we:
Review reports and most important discoveries in detail
Recommend procedures, polices for improvement and areas of opportunity
- Compare outcomes against expectations
Answer questions, clarify report findings and explain evaluations
Set goals and adjust criteria for the next evaluation
- Monitor and validate corrective action has been taken by the team
Get Started with CrossCheck Today
Schedule a Complimentary Demo – See how CrossCheck can transform your hospitality services.
Call us at 866-859-4633
Email us at info@crosscheckqa.com