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Providing onsite food and hospitality services is your business.
Helping you evaluate and improve quality is ours.
With our quality assurance program, you can take your food, hospitality, and onsite amenities from ordinary to extraordinary – and keep it there!
What we do
CrossCheck exists to educate and inspire organizations and their people so they will transform their onsite food and hospitality programs to create exceptional experiences that elevate their culture or mission!
Our approach involves four critical parts that will take your hospitality services from ordinary to extraordinary:
1. Aligned Visioning
Confirming your hospitality program goals
2. Customized QA Assessment
Observing your operations by our team of experts
3. Comprehensive Analysis
Providing quantitative data in a custom web app
for improved business decision making
4. Accountability Coaching
Delivering prescriptive action planning and follow
up to ensure continuous improvement
How we do it
The IHS team will evaluate performance in customer service, marketing, technology, and facilities. You get a customized CrossCheck evaluation that fits your organization’s goals, standards and/or contract requirements.
Our reports, scorecards, digital photos and web dashboards showcase results your team can use.
Select a service tier
that’s right for you and your organization. Whether you have a single operation or dozens across a campus or the country,
we have a plan that’s right for you.
Silver Tier
offers full on-site evaluations and coaching,
reports and action plans – in addition to education and inspiration to reach your goals.
Gold Tier
adds action plan
implementation, review, web
portal access, and expanded
dashboard analytics.
Platinum Tier
adds re-evaluations of
low-scoring zones within
90 to 120 days and customized
coaching for continual improvement.
Why clients work with us
CAMPUS DINING
70% increased satisfaction
Student satisfaction at Stevens Institute of Technology saw a 70% increase, to the highest levels in campus dining program history, after implementing CrossCheck. CrossCheck evaluates key hospitality areas such as courtesy of staff, marketing, communications, and POS price accuracy.
HEALTHCARE PATIENT
& RETAIL DINING
90% compliance
Patient dining food temperature compliance at Mayo Clinic increased more than 35% over three years, from 66% to 90% compliance.
The impact on patient satisfaction Press Ganey “temperature of food” scores for the same period, 2018-2021, increased more than 5%.
CORPORATE CAFES
& CATERING
96% compliance
At Paychex, CrossCheck evaluations measure more than 100 areas on the front and back of the house. Scores over past three years have increased from 88% to over 96% compliance. This attention to detail allows for more effective operations and peace of mind for the Paychex food service liaisons.
Finding IHS was a godsend for us, as the CrossCheck program is extremely collaborative. We are very pleased with the path forward and are confident that the end result will be a win-win for all.
The CrossCheck QA process has given us the insight we needed for our onsite foodservice program. Our operators have become more responsive and our program continues to improve.
The IHS CrossCheck program has been deployed to more than 60 foodservice venues across our enterprise. We are now seeing more consistent standards and improved service results from our food and nutrition provider.
Who we are
An insightful team devoted to extraordinary service
Each CrossCheck team member has decades of food and hospitality service experience, which they use on every CrossCheck assessment. Through collaboration among a team of seasoned professionals — people who combine creative thinking, advanced problem solving, and industry passion — to deliver innovative solutions. That’s how we deliver truly exceptional insights and results for our clients and help their operators create exceptional dining experiences.
