“Exceptional Service at Every Level”
CrossCheck is a collaborative program for both you and your managed service provider or food service department teams. As an ongoing quality assurance program, CrossCheck identifies successes, discovers opportunities, enhances existing standard operating procedures, ensures compliance, and tracks KPIs that are the foundation of all food and hospitality programs.
Program Tiers (Details Below):
SILVER: Comprehensive CrossCheck evaluations, reports, and cure plans delivered to Client.
GOLD: Comprehensive CrossCheck evaluations, reports, and cure plans delivered to Client and Operator, including Tableau dashboard reports and analytics. The CrossCheck team manages action plan implementation and monitors action plan execution on behalf of the client.
PLATINUM: Comprehensive CrossCheck evaluations, reports, and cure plans delivered to Client and Operator, including Tableau dashboard reports and analytics. The CrossCheck team manages action plan implementation and monitors action plan execution on behalf of the client. CrossCheck completes re-evaluation of low scoring zones within 90- to 120-day period, provides customized training sessions, and performs annual CrossCheck reviews.
SILVER
CrossCheck QA Evaluations
Post-Evaluation:
IHS transmits final Full QA Report and Cure Report to Client
Client delivers reports to Operator
Operator uses Cure Report as action plan
Client manages corrective action process with Operator
GOLD
CrossCheck QA Evaluations
Post-Evaluation:
IHS transmits final Full QA Report and Cure Report directly to Client and Operator
IHS reviews completed action plans from Operator
IHS tracks and assesses action plan progress
IHS develops and presents Executive Summary Report on venue or enterprise results and summarizes key observations of non-test areas
IHS provides Dashboard Reports and analytics via
PLATINUM
CrossCheck QA Evaluations
Post-Evaluation (Gold “Plus”):
IHS leads annual review and update of all evaluation template(s) based on current industry best practices
IHS conducts annual CrossCheck on-site work session to present results and develop strategy for upcoming evaluations
IHS completes re-evaluation of all venues with scores in yellow and red zones within 90- to 120-day period
IHS customizes and provides individual training to Client liaison personnel and Operator personnel in all areas that were below expectations