Tiered Services

“Exceptional Service at Every Level”

CrossCheck is a collaborative program for both you and your managed service provider or food service department teams. As an ongoing quality assurance program, CrossCheck identifies successes, discovers opportunities, enhances existing standard operating procedures, ensures compliance, and tracks KPIs that are the foundation of all food and hospitality programs.

Program Tiers (Details Below):

SILVER: Comprehensive CrossCheck evaluations, reports, and Cure Reports delivered to Client for review and follow-up with operators.

GOLD: Comprehensive CrossCheck evaluations, reports, and Cure Reports delivered to Client and Operator, including Tableau dashboard reports and analytics. The CrossCheck team manages action plan implementation and monitors action plan execution on behalf of the Client.

PLATINUM: Comprehensive CrossCheck evaluations, reports, and Cure Reports delivered to Client and Operator, including Tableau dashboard reports and analytics. The CrossCheck team manages action plan implementation and monitors action plan execution on behalf of the Client. CrossCheck team also completes re-evaluation of low-scoring operations within 90- to 120-day period, provides customized training sessions, and performs annual CrossCheck reviews.

SILVER

CrossCheck QA Evaluations

Post-Evaluation:

IHS transmits final Full QA Reports and Photo Cure Report to Client

Client delivers reports to Operator

Operator uses Photo Cure Report to create Action Plan

Client manages corrective action process with Operator

IHS provides dashboard and two (2) Client defined specified reports. i.e.: Repeat Items Report, Wellness Category Report, etc.

GOLD

CrossCheck QA Evaluations

Post-Evaluation:

IHS Transmits Full set of QA Reports, Photo Cure Reports to Client and directly to Operator

IHS sends link and instructions for CrossCheck Action Plan web portal to Client and Operator

Operator addresses and documents corrective action in Crosscheck Action Plan web portal

IHS reviews and monitors Action Plan progress in CrossCheck Action Plan web portal and reports back to Client on a regular, periodic basis

IHS develops and presents Executive Summary Report on venue or enterprise results and summarizes key observations of non-test areas

Client access to a web-based Tableau Visual Analytics dashboard platform to create reports that compare year-over-year, create benchmarks or sort data the way that is most useful for their purposes, goals, etc

 

PLATINUM

CrossCheck QA Evaluations

Post-Evaluation:

IHS Transmits Full set of QA Reports, Photo Cure Reports to Client and directly to Operator

IHS sends link and instructions for CrossCheck Action Plan web portal to Client and Operator

IHS reviews and monitors Action Plan progress in CrossCheck Action Plan web portal and reports back to Client on a regular, periodic basis

IHS develops and presents Executive Summary Report on venue or enterprise results and summarizes key observations of non-test areas

Client access to a web-based Tableau Visual Analytics dashboard platform to create reports that compare year-over-year, create benchmarks or sort data the way that is most useful for their purposes, goals, etc.

IHS leads annual review and update of all evaluation templates based on current industry best practices

IHS conducts annual Crosscheck on-site work session to present results and develop strategy for upcoming evaluations

IHS completes complementary re-evaluation of all venues with scores in yellow and red zones within 90-to-120-day period

IHS customizes and provides Individual training to Client liaison personnel and Operator personnel in all areas that were below expectations