Our Process

“Customized for Continuous Improvement”

Transparent accountability is how we transform your onsite hospitality program so that the exceptional becomes routine.

Criteria Customization:

We define your specific criteria based on your business needs, goals, standards, and contract requirements in collaboration with you and your operations team.

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Comprehensive in-person onsite assessments

Detailed Evaluations:

We customize CrossCheck by securely synchronizing your assessment criteria to our iPads, then we conduct a full-day onsite assessment at each full-service operation.

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Immediate site feedback & reporting

Transparent Reporting:

We share real-time results with you and your operations team so you can address the most pressing matters, then prepare full reports, summaries, and action plans for continuous improvement.

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Dashboards, reports & prescriptive action plans

Thorough Debrief Meetings:

We schedule a debrief meeting for all stakeholders involved and deliver a full set of reports, dashboards, and action plans within 48 hours after completion of the final assessment.

CrossCheck QA Evaluations Cover:

Hospitality & Service

Customer Experience
Courtesy of Staff
Accuracy of Orders
User-Facing Technology
Staff Appearance
Catering Services

Quality & Performance

Fresh Ingredients
Food Presentation
Marketing Effectiveness
Customer Communications
Wellness Initiatives
Consistency of Services

Safety & Sanitation

Food Safety
Cleanliness
Administrative Procedures
Operational Checklists
Food Handling Organization
Kitchen Records & Logs

CrossCheck quantifies how dining service operations are actually performing. CrossCheck provides organizations the visibility, insight, and accountability they need to ensure continuous improvement of their onsite food and hospitality programs.