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We call it a program because it involves four critical parts that will take
you from ordinary to extraordinary:
Visioning
We work with your team to define specific criteria based on your business needs, goals, standards and contract requirements.
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Customized QA Assessment
We’ll customize the CrossCheck assessment to meet your needs during our full-day on-site review.
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Comprehensive Analysis
You’ll receive real-time results and an action plan within 48 hours of the on-site assessment, giving your team information to address the most pressing matters and prepare for long-term improvements.
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Accountability Coaching
This is when the magic happens. Our experienced team will provide ongoing insight and support for you and your operators to continually improve your dining and hospitality services.
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Visioning
Start with your goals and vision.
You share with us your program goals, opportunities and vision. We’ll work with you and your team to define specific criteria based on your business goals, operating standards and contract requirements.
Customized QA Assessment
The on-site CrossCheck assessment covers critical elements.
CrossCheck quantifies how food and hospitality service operations perform. CrossCheck onsite assessments provide you and your team the visibility, insight and accountability needed to ensure continual improvement of your food and hospitality programs. The assessments cover:
Hospitality & Service
Customer Experience
Staff Courtesy
Order Accuracy
Customer-Facing Technology
Staff Appearance
Catering Services
Quality & Performance
Freshness of Ingredients
Food Presentation
Marketing Effectiveness
Customer Communications
Wellness Initiatives
Consistency of Services
Safety & Sanitation
Food Safety (HACCP)
Cleanliness
Administrative Procedures
Operational Checklists
Food Handling Processes
Kitchen Records & Logs
Comprehensive Analysis
What gets measured, gets done.
Real-time preliminary assessment scores are provided to your immediately following the assessment. The CrossCheck team then delivers complete reports in a custom web app within 48 hours of completing the onsite visit. All stakeholders can attend our debrief meetings to thoroughly review the reports and discuss questions.
Deliverables
- Dashboard Report: Details each site visit and multiple-year trends
Enterprise Executive Summary Report: Provides recommendations
Operation Summary Report: Summarizes each venue’s performance
Scorecard Summary Report: Compares all categories by venue, side by side
Scorecard Executive Summary Report: Compares categories
Digital Photo Report: Shows best practices and areas for improvement
Accountability Coaching
1-on-1 coaching is the heart of our programs.
Our signature QA coaching sessions offer tremendous benefits to administrators and operators. This is our opportunity to educate and inspire your team to make the changes needed to reach extraordinary service. Together, we:
Review reports and most important discoveries in detail
Recommend procedures, polices for improvement and areas of opportunity
- Compare outcomes against expectations
Answer questions, clarify report findings and explain evaluations
Set goals and adjust criteria for the next evaluation
- Monitor and validate corrective action has been taken by the team